Unable to Scan from windows with imageCLASS MF462dw II

[fed-up-user]

Unfortunately I bought an imageCLASS MF462dw II a few months back when my previous Cannon Laser finally died after years of faithful use.  First unit, DOA.  Second unit works to print, or scan from face plate, but I have yet to get the software to work from computer (Windows 10).  I installed, rebooted, updated firmware, reinstalled, installed master package, rebooted, reinstalled, tried to find worthless help online.  If I weren't past the return period, I would return it for a refund and try to find a printer with working software.

Bottom line, I now find I **NEED** to scan multiple double sided pages to a PDF, and it appears I can't do that until I get this software to work.  So I guess after spending far too much on a printer to do such things that doesn't, I'll be driving down and PAYING someone to scan to pdf.  Thanks Cannon, it's been fun.

And yes, I've installed the MS Scan Utility.  Some installs literally did nothing after starting from the provided shortcut.  The latest, downloaded from your support page for the imageCLASS MF462dw II, is currently claiming there is no supported software driver installed.  I've never seen a bigger mess of a product...

[fed-up-user]

Oh, and someone says the driver isn't installed, it is.  It was installed (more like updated) from the same download page as that utility, and it's printing as well as scanning from the face plate to the computer. 

[shadowsports]

Greetings @fed-up-user,

Sorry I was on the phone when I responded let me start over.  So are you using Windows 10.. How is the printer connected into what?

I'm not sure what model printer you had before, but installing drivers over a printer you no longer have (different printer) is not a good way to start.  

Please tell me what software you installed?  I suspect you are in fact missing the scanner driver.  The MF scan utility is a compliment to it but does not take its place.  I'll be able to tell you what happened and provide next steps once you reply.

[fed-up-user]

Wireless connection.

It's all been uninstalled and reinstalled, repeatedly.

I couldn't tell you what all I tried in the past as I got frustrated each time and gave up.  Until today, I could get by printing (which has worked fine all along) and doing brain dead image scans from the face plate.  But today, I HAD to have an actual pdf document from a scan, so against every desire in my soul, I tried again.  In any case, this is what I've installed today along with a firmware update the faceplate had been nagging about.  Note that ALL of this was downloaded from the downloads at Cannon listed for my printer on Win10.

[fed-up-user]

Frankly, I've done the "master setup a couple of times.  From the description, one would *assume* that's all I would need.  It shouldn't be this hard...

[fed-up-user]

If you can give me a definitive list that will work (ideally direct download links, no chance for mistakes), I'll happily uninstall everything labeled Cannon on this computer.
Hmm, while typing this, I recalled something that could be relevant based on your comment, but I don't think so since it would (should?) only impact the printer.  My old printer was a MF4800, and there is a "Cannon MF4800 Series" entry in my Add/Remove Programs that I never could uninstall (still can't) because it says there is something pending in the Print Spooler.  I just ran it again to get the actual message in case it matters.  But there is no related device listed to access the spooler to clear, so there it remains.  Could this be the root of the problem even though everything EXCEPT the Scan Utility works correctly?

Edit: Sorry for the extra posts, I couldn't see a way to edit.  I just realized the "down" button isn't a expand/collapse (roll up) control, it's actually a menu drop down, that contains an edit...

[shadowsports]

Greetings,

Master Setup...  I agree...  one would assume.  😂  But no.  

Support portal for the mf462dw II

https://www.usa.canon.com/support/p/imageclass-mf462dw-ii-all-in-one-wireless-duplex-laser-printer

This is the scanner driver.  You can click the image below which will download the software for you.

It does two things.  It installs ScanGear, and the scanner driver that will allow you to use the MF Scan Utility.  

Note, ScanGear is its own application. It has advanced features that are great.  I use it occasionally when I need absolute granular control of scanning.  Typically the MF Scan Utility is more than enough, and you can tick the box that allows you to use the ADF for single pass duplex scanning.  The feature you need.  😁

To remove your old printer if something is stuck in The Print Spooler you can bounce that service.  Trick.  Press the Windows key (hold) tap the R key.  When the Run dialogue  box opens type services.msc and press enter.  The Services Applet will open.  Scroll down until you find the Print Spooler service.  Right click on it and select Stop from the context menu.  Right click on it again and select Start from the context menu.  This should clear anything stuck in the print queue. Now try uninstalling the software.  

If you have any more issues let me know and we can work through those as well.  I think you're close. 🙂

You only need 3 drivers for printing and scanning.

UFRII Printer Driver 

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMjI2NzA5&cmp=ABR&lang=EN

The ScanGear Driver

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMjc3ODAx&cmp=ABR&lang=EN

The MF Scan Utility

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwNzE5ODAz&cmp=ABR&lang=EN

Note it says you need the ScanGear utility 😉  

[fed-up-user]

I could be mistaken, but I'm pretty sure I've installed everything on that page when I was chasing it one of the earlier times, though not today.

I downloaded what you suggested, and it completed successfully up the point where it couldn't find any devices to connect to.  And I did select networked devices, and even made sure the printer was NOT in sleep mode (which it enters after something like 10 seconds it seems).

I'm familiar with services and the MSC Snap in tricks, but hadn't tried for this.  I would do that if I couldn't or didn't want to reboot, but as far as I know, the many times I've rebooted since then would have done the same thing.  Still, I tried that, and still get the same error dialog on uninstall I posted earlier.

I thank you for your help, but so far we have no progress that I can tell, other than you getting more of the background to hopefully shed light... <grin/>  

Getting some mileage out of that edit button now that I found it.

I tried the magic reboot and ran it again.  Same issue.  This time got the image capture for you.

[shadowsports]

Greetings,

I asked earlier but I don't think you provided an answer.  How is the printer connected and to what?  USB, Wi-Fi or ethernet.

Let's put removing the old device on the back burner for now.  The next thing we'll have to do is look at individual processes and kill whatever is holding the old device or its software hostage.

If the printer is connected to Wi-Fi or ethernet you can use that button below that allows you to search by IP address.  Optional but recommended I'm going to suggest that you assign a static IP to the printer on your router.  Leaving a persistent device like a printer on DHCP will be problematic in the long run.

The issue is that the software is not seeing your printer. Once this is solved everything will start working

[fed-up-user]

I did, but no worries, lots of text.  It's network, Wi-Fi to be specific.

But again, everything works, include print and scan from faceplate to computer, so most of the pieces seem to be in place.

Printer properties show it on 10.0.0.27.  Searching for that IP it still says no device found.

I swear, NOTHING works right anymore.  Everything overly complicated and all the companies going for more fluff to pad C-Suite bonuses rather than fixing what's broken.  Not only this Cannon headache, but now looks like the Netgear config site is down.  It worked but VERY slow, locked up, and now shows "site can't be reached".  I'm about done with technology at this point.  I'll get it set persistent when/if I ever get back into my router, but as you say, that's optional, and may break things in the future, but shouldn't keep us from getting this steaming pile of crap working today.