Hello,
We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.
1. Are you able to make copies from the glass?
2. What version of the Mac or Windows operating system are you using on your computer?
