imageCLASS MF236n & MF269dw Can't Scan via ADF, "Not Connect" Message

[Peggyd01]

hello, i am having scanner feeder issues with 2 imageclass printers mf236n and mf269dw. also both printers will show a message stating "not connected " and they both are. please help. thank you

Peggy D

[Danny]

Hi, Peggyd01!

So that the Community can help you better, please let us know a little more about the issue you're encountering with the feeders on your scanners.  It would also help to know whether your printers communicate with your computer via Wi-Fi or a USB cable.  That plus any other relevant information would help us all out.

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Peggyd01]

hello danny, the printers are USB connected, I am able to use feeders to copy but not scan. this is the error message "cannot communicate with the scanner, cable may be disconnected or scanner may be turned off, check status and try again" code 155,0,0 .both printers are connected and turned on. please help thank you

Peggy D

[Hector]

Hello Peggyd01,

That error could be caused by the incorrect scanner selected in the scanner utility or security software blocking the connection. In this situation, you can try clicking on the scanner selection bar at the top if the MFscan utility to make sure the correct scanner is connected. If you have tried all available connections in the scanner selection box of the MFscan utility, you can try turning of any security software that might be blocking the MFscan utility software and trying to scan again.

We would be happy to assist further with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666. Our agents would be happy to help.

• What version of the Mac or Windows operating system are you using on your computer?
• Are both scanners connected to the same computer?
• Are you starting the scan using the operation panel on the scanner or are you starting the MFscan utility installed on the computer?