imageCLASS MF217w: Possible Misaligned Paper Feed Rollers

[SANBAR406]

I have a Canon ImageCLASS MF217w printer. I had a paper jam in the tray feed and had to use some pulling on the paper to remove it.  In doing so, I may have misaligned the paper feed rollers.  I suspect this because when scanning from the tray feeder, the resulting image is divided into two or more views with its scanned info in different divided positions on the sheets.  However, when scanning from the platen glass, the resulting image is perfect.  Is there a reset or a fix for this?  Any help would be appreciated.

[Hector]

Hello, 

From what you are describing, it looks like the MF217w needs service. We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. Would you be able to attach a sample of a scan with the issue?

2.Des the paper jam when feeding through the ADF?

3. What size and type of paper are you loading into the ADF?