imageCLASS LBP151dw - goes offline after printing each report

[russellsmith1]

I have a Canon ImageClass model LBP151dw printer running on Windows 10 operating system.  Each time I print a report, the printer goes offline and I have to clear it before printing the next report.  Any ideas on correcting this problem would be appreciated.

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1 Are you connecting via USB or is it over a network?

2 What type of report are you printing or what program are you printing from when you run into that problem?