imageCLASS LBP622Cdw will only print one copy instead of multiple

[mradamyoung]

When i print a doc and tell it to print 2 or more copies it will only print one copy.

[Mike]

Hi mradamyoung!

To have a better understanding of your issue, please let everyone know the model number of your printer. Any other details you'd like to give will only help the Community better understand your issue.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount

Thanks! 

[TammyRosalie]

I am having this same issue.   As there was no reply to the prior question, I will see if there is an answer you can provide now.

I am using a Color Image Class LBP622Cdw printer.  When I have tried to print more than one copy of any document (I have tried more than one file from more than one program) it is only printing one copy of the document.  This has isolated the issue to the printer and not to the program or the file.  It is not even the file type, as I have tried it from a .PNG, a .PDF, and a .DocX file type by converting it through Google Drive.

I have owned this printer for years and it worked just fine until the last 2 months, following moving to a new home.

Originally the printer was hard wired through a USB cable.  One of the FAQ's I found said that USB connections could be at fault for this issue, so I switched it over to the WiFi in the house.  It did not fix the issue.

I installed the most up to date driver.  I restarted the computer.  It did not fix the issue.

I have printed out of both Chrome and Edge.  It did not fix the issue.

What is the next thing I should try.  I'm out of ways I can figure out to troubleshoot it and the rest of the FAQ's tell me to change a setting that doesn't exist in my device settings menu.