imageCLASS D570 Printing Gray

[JessieJ74]

I set up my new printer but the page is printing gray. The words are printed just fine but the background is not coming out white. It's gray. It has brand new toner. Any help is greatly appreciated!! 

Jessica 

[Hector]

Hello JessieJ74,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

1. What version of the Mac or Windows operating system are you using on your computer?
2. What program are you printing from?
3. What are you trying to print?
4. Are there any smudges or streaks on the page?