Greetings,
This message might indicate you purchased a product from a party who is not a Canon Authorized Dealer. These items might not be genuine or could be counterfeit. These products are often not eligible for warranty.
https://www.usa.canon.com/support/gray-market
There's a link at the bottom of this page has a list of authorized dealers, retail and online. Amazon is an authorized dealer but third-party sellers in its marketplace are not.
https://www.usa.canon.com/contact-us/where-to-buy/authorized-dealers
You may want to consider returning the product and buying from a authorized reseller.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
