Hi all. Recently needed to upgrade from windows 7 to windows 10. I understand that the phrase "Recently had to upgrade from windows 7" sounds wild, but knowing the problems of canon software with windows 10 and this device (lack of driver updates), have been patient to the end and have not reinstalled the operating system.
Honestly, there is little hope. You have to buy a new Canon device when you update the OS. But, if anyone knows if drivers from other Canon devices (newer) are suitable, I would be very grateful.
The problem itself.
1.Downloading drivers from the official website for this dev: https://www.canon-europe.com/support/consumer_products/products/fax__multifunctionals/laser/laserbas... and install it.
2. The printer and scanner work fine. api/software object (...gears) are called from any application.
3. After some time (several hours), access to the scanner stops, as if the device was occupied by one of the applications (monopolistically). Turning the device off and on does not help. Restarting the OS and nothing else helps. The problem only appeared under windows 10.
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Have you tried contacting Canon's customer support to see if they have any suggestions? They may have a solution or know of compatible drivers from other Canon devices that you can use. Another option could be running the software in compatibility mode for Windows 7. This could resolve the issue. If it doesn't, just buy cheap windows 10 key. I hope this helps and that you're able to get your scanner working properly again soon!
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