02-21-2023
01:33 PM
- last edited on
02-22-2023
09:35 AM
by
Danny
Hello
I am using the Canon Image Class MF455dw machine. When I make photocopies using the feeder, the text at the very bottom of the page (the last line) is sometimes distorted or enlarged for unknown reasons. If I manually place each page on the platen glass, it works just fine. My documents have a one-inch margin on all sides. I purchased the machine less than a year ago.
Is there any way to correct this? I need the feeder to make accurate copies. Thank you.
03-20-2023 01:03 PM
Hello Cstevec,
If the last portion of the scan comes out distorted, it would usually point to a hardware issue or a problem feeding the paper. You can try cleaning the feeder rollers and checking the path for any obstructions. If the area is clear and you continue to have issues, I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to check the feeder and provide any service options.
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