i-SENSYS LBP6020 Not Working After Upgrade to Windows 10

[abrar2000]

Greetings,

my printer is lbp6020b it was working normally at widows 7, I bought a new computer it works at windows 10, but my printer is not responding to print.

[dexman335 · Accepted solution]

Are the latest drivers downloaded from the Canon website and been installed on the new computer? Are there any software updates pending for the unit? 🤔

[dexman335 · Accepted solution]

Are the latest drivers downloaded from the Canon website and been installed on the new computer? Are there any software updates pending for the unit? 🤔

[abrar2000]

yes, I do. but the message communication error.

[dexman335]

Ok, when preparing to print, say, you try to print this webpage by pressing "Ctrl" and "P" is the printer the target device, or is something else the target?

Is the printer connected to the computer via direct cable or Wi-Fi?

[abrar2000 · Accepted solution]

Yes, I do. the printer is connected to the computer via a direct cable. 

[dexman335]

My suspicion is that the incorrect port is selected. Try changing the selected port to see if any can communicate with the printer.