cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Windows Store App

Ragoric
Apprentice

The Windows Store (PC) recommended the Canon Inkjet Print Utility for use with my printer, a MB2320. The app itself is publish by Canon, Inc. but released in 2012. I figured it was a bit old, but what the heck, maybe it works. I installed it and, no surprise, it does not work. It starts up fine, no errors. However, if you select anything it gives you an error stating "A driver supported by this software is not installed." There is no further information provided. The Canon website does not appear to support the windows app, or at least none I was able to find. I did find standalone drivers and software that are classically installed by its own installer.

 

Is the Windows Store app for Canon products a viable and supported application?

2 REPLIES 2

Hector
Product Expert
Product Expert

Hello Ragoric,

 

The Canon print Inkjet Utility is a Windows store app that helps you perform maintenance. The Utility does not contain the drivers for the printer so it will not, give you options to print your images/documents or perform scans. To use the printer, you would need to download and install the drivers for the MB2320. You can download the setup for the MB2320 from our setup site using the link provided HERE.

 

The MB2320 is one of our inkjet printers and you can contact our support team at 1-800-652-2666. Our phone team would be happy to assist with your MB2320.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

 

Yes and no. Yes on the driver issue and No on the functionality of the windows store app. The app does not recognize the driver. It does recognize there is a printer connected, but that's as far as you get.

Announcements
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!