01-21-2017 09:16 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what printer you have, your operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://Canon.us/ContactCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
01-22-2017 06:37 AM
Are you using the latest driver?
I think WSD has something to do with Vista.
02-02-2017 09:50 PM
I will be able to assist you.
It is recommended that you install the Canon drivers onto your computer. Please follow instructions at the link below to install the printer:
If you still experience an issue with the installation, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be glad to assist you.