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New Contributor
Posts: 2
Registered: ‎01-21-2017

WSD driver missing? help.

My laptop will not let me download my canon printer. It says WSD driver missing. Can anyone help?

Moderator
Posts: 232
Registered: ‎05-10-2016

Re: WSD driver missing? help.

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer you have, your operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://Canon.us/ContactCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks! 

New Contributor
Posts: 2
Registered: ‎01-21-2017

Re: WSD driver missing? help.

I'm using a Canon MF620CSeries and I'm using it wirelessly. I'm trying to install the printer on a dell using windows 7.
Honored Contributor
Posts: 5,822
Registered: ‎11-13-2012

Re: WSD driver missing? help.

Are you using the latest driver?

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/color-laser/mf624cw?tab=d...

 

I think WSD has something to do with Vista.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Product Expert
Posts: 714
Registered: ‎09-30-2013

Re: WSD driver missing? help.

Hi ahainisch.

 

I will be able to assist you.  

 

It is recommended that you install the Canon drivers onto your computer.  Please follow instructions at the link below to install the printer:

 

Installing the Driver/Software Via Network for Windows

 

If you still experience an issue with the installation, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be glad to assist you.

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