07-01-2019 01:10 PM
When going through the print driver installation process for a MB5120, it gets to the last step in the installation and sits spinning saying, "Processing. Please wait..." and then after at least 10 mins. it says it cannot install MP Drivers please Start Over. The driver install worked fine on one of our computers, and now the other 2 we keep getting this same error at the end of the install. Please help. Tried unistalling and reinstalling several times, and tried turning off all firewalls. Still nothing gets it past the last step.
07-01-2019 03:01 PM
I have narrowed it down to wired LAN connection only for not being able to process the installation of the drivers.
07-02-2019 12:36 PM
Hi SDM,
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please dial 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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