Trying to use Scan to Email/Scan to Network Drive

[blakeryan126]

We have an Image Runner ADV 500 in our office. Scan to email and the scan to network drive was working fine one day, then the next it stops working. Can someone please help and assist on how to get this going again? 

[Stephen]

Hello!

Thanks for posting!

While our Forum Community members are welcome to chime in, Canon USA does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

If you're not in the USA, please click HERE to get in touch with Canon in your country or region for assistance.