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Terrible color print imageCLASS MF642Cdw

jwhausk
Apprentice

All of a sudden my Color ImageClas MF642Cdw started printing terrible color prints (B/W still print fine).  The color cartridges are between 40 and 60%. 

The yellow is leaking toner, is there a sensor somewhere that might have toner on it that is causing this?

Any instructions somewhere how to deep clean this printer?

I will buy a new set of cartridges if I know for a fact it will resolve the issue.

1 ACCEPTED SOLUTION

Hector
Product Expert
Product Expert

Hello Jwhausk,

If there is loose toner powder in the printer that will usually be what is causing the color issue. If the yellow is leaking, I would suggest removing all of the toner and wiping up any loose toner powder with a damp cloth. Once it is clean you can reload the toner and replace the leaking yellow cartridge. If that does not resolve the issue, it will usually mean the printer needs service. You can use the link HERE to access your MyCanon account and check your available service options.

View solution in original post

3 REPLIES 3

Hector
Product Expert
Product Expert

Hello Jwhausk,

If there is loose toner powder in the printer that will usually be what is causing the color issue. If the yellow is leaking, I would suggest removing all of the toner and wiping up any loose toner powder with a damp cloth. Once it is clean you can reload the toner and replace the leaking yellow cartridge. If that does not resolve the issue, it will usually mean the printer needs service. You can use the link HERE to access your MyCanon account and check your available service options.

Thank you Hector! After replacing the toner cartridges and cleaning the leaked toner the best I could. Wala! Great printing restored.

jwhausk
Apprentice

Thank you for you response! I have toner on order I will post here if it fixes the issue.

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