Slow scanning imageCLASS D570

[rbpereira]

I bought an imageCLASS D570, installed all the drivers available on the website, including the MF Scan Utility. The problem is that the printer is taking an average of 90 seconds to scan a single page. I've tried installing it on different computers (all Windows 11), but they all show this slowdown. The printer is connected via Wi-Fi. Does anyone have any tips on what to do to improve performance?

[Hector]

Hello,

The connection can slow down the scanner. If you are using it via wifi, you can try moving the printer closer to the router or you can try power cycling the router by unplugging it from the power for 5 seconds and plugging it back in. You can also try the other scan options to see if it is a settings issue. If you are scanning using the photo option, you can try scanning using the document option to see if it is any faster. 

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. Does it take the same amount of time to make a copy?

2. Are the scans any faster when connecting the printer to a computer with a USB cable?