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New Contributor
Posts: 2
Registered: ‎12-25-2018

Scanning Error of MF232W

I don't know how to scan by using MF232W.

I did several times to install 'Scan Utility' in below site but it doesn't work.

(https://www.usa.canon.com/internet/portal/us/home/support/details/printers/black-and-white-laser/ima...)

I have used win 10 and installed the driver for win 10 correctly.

The following error message appears.

Capture.PNG

Product Expert
Posts: 570
Registered: ‎09-30-2013

Re: Scanning Error of MF232W

Hi goodsun111!

 

I will be glad to assist you. However, I will need to ask a few questions. Please answer the questions below:

 

1. What happens when you click the Software tab on the driver download page, and then click Download for the MF Scan Utility?

 

2. Which web browser are you using to download the file?

 

3. Are you saving the file before you run it?

 

4. If you open your Downloads folder, do you see a plain yellow folder icon with the name: "win-mfscanutility-v1700"? If so, please open it and keep opening any other folders until you see the Setup.exe file that is listed as an Application. Are you able to install the program?

 

I look forward to your reply with the information I have requested.

 

If you need immediate assistance with issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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New Contributor
Posts: 2
Registered: ‎12-25-2018

Re: Scanning Error of MF232W

I solved the problem.

Thank you

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