07-25-2024
11:53 PM
- last edited on
07-26-2024
08:22 AM
by
Danny
Any help, please!
The new mf751cdw scanner is getting a "busy" error with the MF Scanning software on a friend's computers. We are able to print. I uninstalled and reloaded the MF Scan Utility two times to no avail. It doesn't scan on two computers. It is as if the software does not work on Windows 11.
07-26-2024 12:08 AM - edited 07-26-2024 12:11 AM
Greetings,
To print and scan, you need two pieces of software for Windows 11.
This one
https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMTk5OTAx&cmp=ABR&lang=EN
And this one:
https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwNjg2NTAz&cmp=ABR&lang=EN
Where to start:
Remove the printer from printer and scanner devices.
Uninstall all canon software (you installed previously)
Restart the PC
Run the first application above, then the second.
When you run the first installer, it should ask you to allow it to make changes to the windows firewall. You need to agree to this.
Note, if you have 3rd party antivirus software installed (something besides windows security), this can cause installation issues.
If you continue to have issues, I'll have some additional questions.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
07-28-2024 12:34 AM
Thanks. I will try that when I get a chance.
07-28-2024 01:57 AM
Thanks. I tried this, cut off Norton during the reinstall after the uninstall of all Canon software and the Scan software still says that the "Scanner is busy".
I think it is too late for them to get their money back on that printer. It prints great on both of their printers through the network but will not scan on either of their Windows 11 computers.
Thanks again.
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