ImageCLASS MF753Cdw - Prints images shorter than specified in portrait layout

[Lorraine847]

I'm working with an ImageCLASS MF753Cdw laser all in one printer. I have three 4x6 inch images on one page, two are portrait and one is landscape, they are the same exact image and the same exact size, I just rotated one in order to make all 3 fit on an 8.5x11 letter paper. When they print, the two portrait images are a different size than the landscape image, even though they are all the same size in the software. The images do not seem to be the correct size vertically when looking at the paper in portrait, they are about 1/16th of an inch short. The horizontal measurement is correct though. Does anyone know how to fix this? I am using the default factory print settings. Thanks!

The portrait images end up 4 x 5.9375. The landscape image ends up 3.9375 x 6.

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. What version of the Mac or Windows operating system are you using on your computer?

2. What program are you printing from?

3. Would you be able to attach a sample image of what is printing out?