02-13-2016 08:31 AM - edited 02-17-2016 08:57 AM
Hello,
I am having some issues when printing C5 envelopes.
If I use the manual feed slot, envelopes print ok but I have to feed them one by one. However, if I use the paper drawer on the bottom of the printer to mass-print envelopes, I get an error on the screen that there are no envelopes.
In both cases, the same document with the same settings is printed from MS word - so there seems to be no issue from windows side.
I can see in the screen that the printer recognizes that in the tray there exists paper, and have also set the paper to ISO C5.
I was wondering if you had any suggestions how to solve this ?
Thanks,
Thanos
02-13-2016 08:31 AM
Should also note that the printer is brand new, bought specifically for mass-print of envelopes.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.