05-02-2018 12:33 PM
I'm trying to scanner to my computer with a new MF632 and always get the same message.
"mf scan utility that is supported by the scanner you are using may not be installed on your computer"
But it's installed...
05-23-2018 09:56 AM
Based on the error message, the MF Scan Utility scanning software provided with your Color imageCLASS MF632Cdw is not installed on your Windows computer. Is there a Canon folder listed under All Apps or All Programs on your Start menu? If so, is the MF Scan Utility listed in the Canon folder? If the MF Scan Utility is not listed in the Canon folder or the Canon folder is not listed under All Apps or All Programs on your Start menu, I suggest you download and install the MF Scan Utility scanning software from the Software section on our web site using the steps at this LINK to restore your ability to scan.
If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.
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01-28-2019 10:14 PM
Hi there. I"m having this exact same issue. I have installed all drivers and have reset/turned off both my laptop and the scanner several times to no avail. I continue to receive the same error message. Please help
02-04-2019 01:36 PM
The MF Scan Utility is a separate download from the drivers. If you are using a Windows computer, please click the Windows Start button, and then select the Canon MF Utilities folder. Is the MF Scan Utility listed in this folder? If not, please click this link to download and install the software:
If you are using a Mac computer, please open Applications > Canon MF Utilities. Is the program listed? If not, please click this link to download and install the scanner driver and software:
If you have any further questions, or require any assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).