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Posts: 1
Registered: ‎09-14-2018
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Printer Canon 500i

Hi all, Please

Our office has a Canon IRD-500i printer. There are 20 users at the office. Scanning 18 users works but does not work on 2 users.
I am adding the user information in the Scan and Send section and the printer finds the name of the computer, but can not find the sharing folder.
How can you solve this problem? 


Posts: 223
Registered: ‎08-20-2018

Re: Printer Canon 500i

Hi Zulfugar,


Welcome to The Canon Forums, and thank you for your inquiry!


We appreciate your participation, however we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.


If you live outside the United States, to go: and select your country or region for your support needs.


Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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