Paper Jam???

[MsBritney1908]

Ok, so I got the new printer (the previous one died completely after 5 months). But this one is telling me I have a paper jam.  NO, I DONT!!!! there's no paper anywhere in the printer.  What do I do??

[Danny]

Hi, MsBritney1908!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[MsBritney1908]

Sorry! I have the Imageclass MF642CDW. 

[Darius]

Hi MsBritney1908.

For the MF642Cdw, if no paper jams are found within the printer itself, check that the paper is loaded correctly, and that the paper is registered correctly.  If printing from a computer, ensure the paper size and type are set correctly in the computer's print settings.

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