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New install MF4570dn on Windows

doobs
Contributor

I've got this printer that I've had for probably ten years.

Works great.

We recently went through a change of homes, twice actually.

Before all this, I had it set up via a Network Connection and all was good. I was the primary user of the scanner, so my Win10 pro machine was the only one with the full driver suite (from Canon) installed.

After move 1, my wife was to use the printer. Her desktop was wireless as there were no ethernet connections nearby. So I connected the printer to her machine via USB and all was well.

After move 2, we are going back to the previous setup with the printer nearer to my machine.

I plug the printer into the network and can ping to it. I can print to it from a Linux box.

Using the MF Driver - Setup Wizard, Windows refuses to find the printer either in a scan of the network or entering the IP address in directly.

I can install the printer from Control->Devices and Printers, but just the printer, no scanner.

Using a USB cord, the scanner is immediately recognized.

I've turned off Windows firewall in the hopes that would help, but it made no difference.

My current Windows install is Pro Version 22H2.

Any ideas how I can get Windows to find the printer/scanner via the network connection.

If I have to, I'll use this via a USB connection, but eventually I want to move the printer farther away from the printer and that becomes a problem.

Another issue, I can't seem to access the maintenance console for the machine. It won't accept the default PIN (7654321). Any ideas on how to reset the machine to default setting?

Thanks in advance,

3 REPLIES 3

doobs
Contributor

Anyone home?

I really need some assistance here.

Ron
Moderator
Moderator

Thanks for letting us know what Canon product you've got. The imageCLASS MF4570dn is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!  You may also want to visit the FAQ and Knowledge Base section on our website here: Canon Support for imageCLASS MF4570dn | Canon U.S.A., Inc.

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

In what world would you think that this response was helpful?

If it's a retired product, then tell me how to reset the PIN.

Maybe then I can figure out what's going on.

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