11-03-2023
07:38 PM
- last edited on
11-03-2023
07:56 PM
by
Tiffany
Love the image quality of my new ImageClass printer but having the issue shown in pic. I'm new to laser printers. Performed the 2 cleaning procedures a few times but I guess it's just pulling away toner or something. Definitely in black areas but a few in heavier color areas as well, I've printed only a few pages because this issue was immediate after setting up my new printer. Any suggestions on manual cleaning etc to solve this?
11-03-2023 07:45 PM
Hi!
To have a better understanding of your issue, please let everyone know the model of the printer you have.
If this is a time-sensitive matter, please reach out to our support team at 1-800-OK-CANON (1-800-652-2666), Monday to Friday, 9:00 am to 8:00 pm, excluding holidays.
Thanks!
11-03-2023 07:51 PM
Oh sorry, it's an LBP632cdw. Thank you
01-30-2024 04:05 PM
Hello Jackirkh,
The issue looks like the toner is separating from the surface of the paper. This could be caused by the type of paper used or the setting used while printing. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support at 1-800-652-2666.
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