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New Contributor
Posts: 2
Registered: ‎03-04-2019

New full ink is not dispensing but printer detects as full cartidge so won't allow replacement - Can

I replaced the Magenta ink cartridge in my Canon MB2720 when printer required it but the color has not started flowing.  I have cleaned and deep cleaned the heads trying to get it flowing but no luck 

I cannot find a way to re-seat the cartridge because the printer won't offer up the cartridge track since none of them are detecting as empty

 

Please help

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Product Expert
Posts: 1,023
Registered: ‎11-19-2018

Re: New full ink is not dispensing but printer detects as full cartidge so won't allow replacement -

Hi Coolster65,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays). 

 

We look forward to hearing from you.

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