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Pixma was working just fine until I replaced 3 of the ink cartidges. Now it only prints blank pages

Patty8888
Apprentice

Pixma was working just fine until I replaced 3 of the ink cartidges.  Now it only prints blank pages.  It does the same thing from my computer as from the printer itself.  Also passes the device maintenance tests, including all the colors and the alignment.  Does anyone have any ideas?

Thanks

3 REPLIES 3

Danny
Moderator
Moderator

Hi, Patty8888!

So that the Community can help you better, we will need to know exactly which printer model you're using, which operating system is running on your computer, how your printer is connected to your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is ready to help by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

jrhoffman75
Legend
Legend

Did you remember to remove the plastic tape covers from the bottom of the cartridges?

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

Thanks for your response.  I did think of that and that was not the issue.  I called the cannon tech folks and they ran me through all three of the maintenance procedures for cleaning the printer/nozzels and then the test page came out perfectly.  Before that it was only printing the Windows logo.

Hopefully my posting this will help the next person that this happens to.

Thanks again,

 

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