03-04-2019 10:22 AM
I replaced the Magenta ink cartridge in my Canon MB2720 when printer required it but the color has not started flowing. I have cleaned and deep cleaned the heads trying to get it flowing but no luck
I cannot find a way to re-seat the cartridge because the printer won't offer up the cartridge track since none of them are detecting as empty
03-07-2019 12:36 PM
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.