NEED HELP ON MF4770n after update driver cannot use scanner.

[Immortaltale]

I'm using windows 7 64 bit system and use USB cable to connect printer to computer. After I did a printer driver update my scanner stops work. When I use tool box to scan document It shows this.

[shadowsports]

Greetings,

Use System Restore or roll back the driver to the version that worked previously. 

[Immortaltale]

Tried everything, I unstalled driver and switch to the old driver and have the same issues.

[Patrice]

Hi Immortaltale.

Please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). A telephone representative will be able to assist you with getting this issue resolved quickly.

[Immortaltale · Accepted solution]

Thanks for you reply, I solved my problem by upgrade my system to windows10, thanks!