07-20-2019 11:24 PM
I'm using windows 7 64 bit system and use USB cable to connect printer to computer. After I did a printer driver update my scanner stops work. When I use tool box to scan document It shows this.
Solved! Go to Solution.
07-22-2019 09:40 PM
Thanks for you reply, I solved my problem by upgrade my system to windows10, thanks!
07-21-2019 11:18 AM
Greetings,
Use System Restore or roll back the driver to the version that worked previously.
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
07-21-2019 12:28 PM
Tried everything, I unstalled driver and switch to the old driver and have the same issues.
07-22-2019 01:44 PM
Hi Immortaltale.
Please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). A telephone representative will be able to assist you with getting this issue resolved quickly.
07-22-2019 09:40 PM
Thanks for you reply, I solved my problem by upgrade my system to windows10, thanks!
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