Hello Rugert,
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
- When you try to scan, do you get an error on the computer or display screen or what happens? If there is an error, what message do you get?
- Do you get any errors when you try to download and install the drivers?
