Maxify (Megatank) GX1020, is it truly a all 4 ink Pigment based Ink printer?

[patrickgx1020]

I purchased a Maxify GX1020 printer from Best Buy after being informed that it uses all pigment-based ink (GI-25), which was a crucial requirement for me. However, when I visited Canon's official ink purchase page, it states that the black (GI-25 BK) ink is pigment-based, but the other three colors (cyan, magenta, yellow) are dye-based. This contradicts the printer’s spec page, which claims it uses a 4-color pigment-based system. I'm confused about the discrepancy.

from Ink order page:"Genuine GI-25 Ink Bottle is specifically designed for select Canon MAXIFY GX Integrated Ink Tank printers.

• Black pigment-based ink for sharp smudge-free text and Color dye-based ink for vivid long-lasting color printouts."

https://www.usa.canon.com/shop/p/gi-25-amr?color=Magenta&type=New&srsltid=AfmBOooi-6bfmsj0_J721fyebi...

[jrhoffman75]

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@patrickgx1020 wrote:

I purchased a Maxify GX1020 printer from Best Buy after being informed that it uses all pigment-based ink (GI-25), which was a crucial requirement for me. However, when I visited Canon's official ink purchase page, it states that the black (GI-25 BK) ink is pigment-based, but the other three colors (cyan, magenta, yellow) are dye-based. This contradicts the printer’s spec page, which claims it uses a 4-color pigment-based system. I'm confused about the discrepancy.

from Ink order page:"Genuine GI-25 Ink Bottle is specifically designed for select Canon MAXIFY GX Integrated Ink Tank printers.

• Black pigment-based ink for sharp smudge-free text and Color dye-based ink for vivid long-lasting color printouts."

https://www.usa.canon.com/shop/p/gi-25-amr?color=Magenta&type=New&srsltid=AfmBOooi-6bfmsj0_J721fyebi...

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Not uncommon that the average big box sales staff is misinformed. The color inks are dye inks. The pigment black is used for text documents only.

[normadel]

Who informed you? What Spec Page did you see? Best Buy's on the shelf display?  A Best Buy employee? Someone got it wrong.

Canon obviously know what type of inks it uses, and it probably said it on the box.