06-01-2022 07:37 PM
I have two Maxify MB5320's and both are constantly rebooting. I tried all "cures" posted on the web and nothing works. What did you do, Canon?
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06-03-2022 06:00 PM - last edited on 06-03-2022 06:10 PM by SamanthaW
Your satisfaction is important to us, and we apologize for any inconvenience you may be experiencing. A firmware update is available to fully resolve this issue. You can download the firmware update and find easy installation instructions at canon.us/power.
06-06-2022 01:22 PM
That is wonderful. Unfortunately I had gone to the page for all the downloads for my printer and clicked on the firmware tab and saw there was new firmware available and there wasn't anything listed in the instructions in that location stating to disconnect the printer from WiFi before updating. It did state to be connected via USB (which I was), but due to the printer still power cycling the software didn't recognize the printer was connected until I turned off my WiFi. Perhaps a note on the page for each affected printer would be helpful too.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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