Maxify MB5120 Misaligned printing

[mASHVET]

I have a Maxify MB5120. The lines are suddenly misaligned. I have run auto-alignement with no success, and have run manual alignment with no success. I am running a deep cleaning to see if that helps. Per my IT guy, he wants me to change the black ink cartridge, but it is not empty so I am unable to. Any help would be greatly appreciated. 

Thank you.

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.