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New Contributor
Posts: 1
Registered: ‎01-27-2018

MB272 Scanner won't connect, prints fine

MB2720 with iMac running 10.11.6 with firmware 3.040 and Canon IJ Scan Utility2 vers 2.3.5.  Prints fine through WiFi or LAN ethernet cable.  Neither connection works consistently for scanning.  Reloaded the software following initial setup last night and it worked great scanning multiple times.  This am not working again, though nothing different except the date.  Have deleted and reloaded printer/scanner in System Preferences, rebooted computer and printer - these things work sometimes but not lately.  Now scanner does not show up in System Preferences, only Printer.  Really frustrating!

Moderator
Posts: 1,411
Registered: ‎07-08-2013

Re: MB272 Scanner won't connect, prints fine

Hi, mcmuet!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

New Contributor
Posts: 1
Registered: ‎03-29-2018

Re: MB272 Scanner won't connect, prints fine

Same problem, has there been any fix?

Product Expert
Posts: 2,753
Registered: ‎10-16-2012

Re: MB272 Scanner won't connect, prints fine

Hello.

 

Make sure that the latest drivers and IJ Scan Utility Lite are installed.  The IJ Scan Utility is the program that controls the scanner.  Visit www.usa.canon.com to download these items.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

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