Maxify MB2720 scanner not connecting

[raffibilek]

I can print from my computer but when I try to scan it says it's not connected.

I've turned on and off the printer, uninstalled and reinstalled it, uninstalled and reinstalled the drivers - still I am able to print but not connect via IJ scan. ???

I am using Windows 10.

[StevenMOD]

You can reach our MAXIFY support team at: 1-844-462-9439 Monday through Friday from 8:00 am to 8:00 pm ET, excluding holidays.