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Color imageCLASS MF8580Cdw completes single print job from computer then "stuck" in copy function

ssugar
Apprentice

My Color imageCLASS MF8580Cdw has worked well but I moved, successfully installed the updated driver for MacOS Ventura but now I can only execute one print job from the computer. Afterwards, the printer "switches" to copy and will not allow additional print jobs. Hoping the Canon community might lend insight. Thank you in advance for any advice!

1 REPLY 1

Hector
Product Expert
Product Expert

Hello Ssugar,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

  1. Are you connecting via USB or is it over a network?
  2. What program are you printing from when this happens or does it happen from all programs?
  3. Do you get any errors/messages in the print queue on the computer when this happens?
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