Maxify MB2330 Not Printing at All

[RobBax68]

I have had the MB2320 for about 3-4 years and it has worked pretty consistently until recently.  Now it doesn't seem to be pulling paper from either paper cassettes.  Whenever I attempt to print from anything (my phone, work laptop, iMac, etc) the printer starts acting like it's going to print (it sounds like it's printing) but it only spins its wheels and no paper gets pulled from a cassette.  Everytime it happens I get the same error message.  It says:

Support Code  5207

Printer Error has occured.

Follow the Steps Below.

1. Cancel printing, then turn the device off

2. Turn the device on again.

I've done that about 20 times now to no avail.  I reset the settings and same thing.  Any suggestions?  I need to get this working for my kids school work as they are going to school remotely for the semester and I really don't want to buy a new printer.  Thanks in advance!!!

[Patrick]

Hi RobBox68,

The 5207 error can be caused by a paper jam.  Canon has 2 videos that you can view in regards to resolving paper jam or paper feed issues.

Please view the following two troubleshooting videos available from the MAXIFY MB2320's Support Page:

 1.  Remove paper jam from front of printer:

http://ugp01.c-ij.com/ij/webmanual/Manual/W/MB2300%20series/EN/UF/movie/mb2300-07-1/video-player.htm...

 2.  Remove paper jam from back of printer:

http://ugp01.c-ij.com/ij/webmanual/Manual/W/MB2300%20series/EN/UF/movie/mb2300-07-2/video-player.htm...

After following the steps in these two videos, does the 5207 error persist on your MAXIFY MB2320?  If the error persists, Please perform a roller cleaning:

https://ugp01.c-ij.com/ij/webmanual/Manual/W/MB2300%20series/EN/BG/bg-maintenance2400.html

If the error remains, your MAXIFY MB2320 would require service.

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.