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New Contributor
Posts: 1
Registered: ‎09-06-2018

Maxify MB2320 skips line when printing Black ink

Printer about 2 years old. I had no problems prior to this. But now it skips lines when printing in black ink. Is the printer dead? I tried all the cleaning and alignment suggestions in other posts. Changed out 2 different ink cartridges. Printed from other computers with different Windows versions and phones. Nothing works.

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Product Expert
Posts: 3,085
Registered: ‎07-28-2014

Re: Maxify MB2320 skips line when printing Black ink

Hi danieldkk,

 

Please try cleaning the encoder using the steps outlined in the following Knowledgebase Article:

 

https://support.usa.canon.com/kb/index?page=content&id=ART168472

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

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