09-06-2018 05:41 PM
Printer about 2 years old. I had no problems prior to this. But now it skips lines when printing in black ink. Is the printer dead? I tried all the cleaning and alignment suggestions in other posts. Changed out 2 different ink cartridges. Printed from other computers with different Windows versions and phones. Nothing works.
09-07-2018 07:34 AM
Please try cleaning the encoder using the steps outlined in the following Knowledgebase Article:
If you continue to have difficulties, please contact our support group using the following link: