Maxify MB2320 skips line when printing Black ink

[danieldkk]

Printer about 2 years old. I had no problems prior to this. But now it skips lines when printing in black ink. Is the printer dead? I tried all the cleaning and alignment suggestions in other posts. Changed out 2 different ink cartridges. Printed from other computers with different Windows versions and phones. Nothing works.

[Patrick]

Hi danieldkk,

Please try cleaning the encoder using the steps outlined in the following Knowledgebase Article:

https://support.usa.canon.com/kb/index?page=content&id=ART168472

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI