04-17-2021 10:54 AM - edited 04-17-2021 10:55 AM
I've a MF8350CDN printer. It works fine if I print from a local aplication, but when I print from a browser, it will crash without any comment. Same if I try to print from MS Teams.
I installted the latest driver from Website, but it doesn't help.
Does anyone have an Idea?
06-11-2021 12:30 PM
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
For a more immediate response, feel free to contact support at 1-800-652-2666. Our agents would be happy to help.
06-30-2021 06:44 AM
thank you for your attenuation.
The problem started with the the very first time I used the printer.
Driver Version: 10 0 19041 1
07-20-2021 06:45 PM
If the browser keeps crashing when you try to print from the web using WIndows 10, you can try clearing your cookies and browser data and then you can try printing again. If you still have issues with the software crashing, you can also try clearing the app data for your browser C:\Users\<username>\AppData\Local\Google\Chrome\User Data\Default.
If it still crashes, you can try reinstalling the browser to see if that resolves the issue. If it still crashes, I would suggest contacting support at 1-800-652-2666. Our agents can check what issues might be coming up when printing from your browser.