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MF8300C error message printer not connected Macintosh

inkwellpro
Apprentice

My computer stopped being able to communicate to the wirelessprinter. It worked in the past. I have checked IP addresses but still get the message the printer is not connected. It does show the printer in system prefs and it is selected as my default printer. I am on a Macintosh running OS X Yosemite.

 

The printer is on and status monitor says it's ready to go. It is the Canon MF8300C.

1 REPLY 1

Patrice
Whiz

Hi inkwellpro.

 

I will be able to assist you.  However, I would like to ask a few questions so that we can isolate the issue.

 

1.  What is the IP address of the printer?

 

2.  Did you perform any updates to the Mac OS X operating system around the time that the error first occurred?

 

I look forward to your reply with the information I have requested.  Should you need immediate assistance with this issue, please call us at 1-800-OK-CANON (1-800-652-2666).

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