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Posts: 1
Registered: ‎04-06-2018

MF8280CW WIRELESSLY PRINTING BUT NOT SCANNING

I have a Canon MF8280Cw connected wirelessly through wifi to my computer (Windows 10).  I can print wirelessly with no problem, but when I try to scan (from the printer) to the computer, when I select "computer" it keeps asking me to connect to the computer. I am connected!! (again, it will  print just fine wirelessly, so its connected, right??).

 

HELP!!!

 

Thank you

Product Expert
Posts: 392
Registered: ‎02-28-2017

Re: MF8280CW WIRELESSLY PRINTING BUT NOT SCANNING

Hi wyo307cowboy

 

There is a recommended patch to install if you are having issues scanning in Windows 10.  Let's perform the following steps to download and install the scanning patch:

1.  Click HERE to launch the download and driver page.  Your operating system should automatically be detected.

2.  Under the "Drivers" tab, you will need to download and install the file Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan.

3.  Attempt a scan at this point from the MF Toolbox software.

4.  Click HERE for scanning instructions.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

 

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