02-03-2023 02:58 PM
I bought an MF743Cdw a week ago and when I turned it the Canon Logo stayed and never went to the main screen. I did let it sit loading for at least 30 mins.
Is this unit Dead on Arrival? How do I exchange it if I need to?
How do I contact Technical Support this is supposed to have a 3-year warranty, but cannot reach anyone.
02-28-2023 01:06 PM
You can try unplugging the printer from the power and then pressing the power button 10 times while the printer is unplugged. After that, you can plug the printer into a different power source and you can try turning it on. If it still fails to get past the start screen, it would mean the printer needs service. You can check you service options by logging into your MyCanon account or contacting support over the phone at 1-800-652-2666. To contact phone support the printer would need to be registered to your MyCanon account.
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.