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MF743Cdw AirPrint won't wake up or IP mode won't two sided print

gilroykilroy
Apprentice

I too have the "Airprint won't wake printer" problem as have several other people on this board. I've read all the possible solutions but nothing seems to work for me (on a Mac).

If I set the printer up as an IP printer it will wake on print but two-sided printing is grayed out!

When I set up the printer as a Bonjour Multifunction (AirPrint) it properly picks the latest canon driver and when I look at Driver Version it says 3.0. Plus the printer image looks like the ImageWriter printer.

When I set up the printer as an IP printer it also picks the latest canon driver on the setup page. However when I look at the Driver Version it says 10.19.11 and the image does not look like the ImageWriter.

So I can either get duplex printing but have to walk over to the printer and wake it up first OR get single sided printing from a sleeping printer. Any proper fixes to either of these issues? I have update both the printer firmware and my drivers to the latest as of this message.

1 ACCEPTED SOLUTION

Spoke to tech support. Somehow the latest driver wasn't really the latest driver. The support page to download the driver auto-selected macOS Catalina v10.15 (which I didn't notice). From that dropdown I had to specifically select macOS 12. Once we installed that version printing via AirPrint does wake the printer.

View solution in original post

3 REPLIES 3

Hector
Product Expert
Product Expert

Hello,

If you are having problems waking the printer from sleep when printing from a Mac, it can be caused by the wrong drivers used when adding the printer or by a network communication issue. You can try manually setting an ip address for the printer using the steps in the link provided HERE. 

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution to the issue, you can contact our support team at 1-800-652-2666. Our agents would be happy to help.

  1. What version of the Mac operating system are you using on your computer?
  2. What program are you printing from?

MacOS 12.3.1. Doesn't matter what app I use. Either I get AirPrint with double sided printing (but I have to wake the printer) or I set it up as an IP printer which will wake automatically but no double sided printing option shows.

Spoke to tech support. Somehow the latest driver wasn't really the latest driver. The support page to download the driver auto-selected macOS Catalina v10.15 (which I didn't notice). From that dropdown I had to specifically select macOS 12. Once we installed that version printing via AirPrint does wake the printer.

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