So that the Community can help you better, we will need to know which operating system is running on your computer (i.e. Windows or macOS and which version) Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE
You can use the IJ scan utility on the computer to change the file type of your color scans. You can open the Ij scan utility and change the setting using the steps in the link HERE.
