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MF741C printer no longer printing files sdent from my (Dell workplace) computer


My MF741C printer was working fine last week. But now it is not printing documents I send it. With help from my workplace tech office, they istalled new driver software from Canon website but that did not fix the problem. My Dell  computer runs on a Windows 10 Enterprise Version 21H2 installed 12/15/2021. 

The tech office can't provide any further help. And I'm not a techie. So I'm hoping someone out there might have a suggestion to bring by printer back to life (I need a resurrection before Easter!). Thanks.     


Product Expert
Product Expert

Hello Wkbalzer,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, please contact support over the phone at 1-800-652-2666. Our agents would be happy to help.

  1. When the print fails, do you get an error on the printer or computer screen? If so, what error do you get or what happens when it does not print?
  2. Are you connecting to the printer via USB or is it over a network?