05-23-2022 11:48 AM
My printer has started printing shadowy "echoes" of previous lines about every 3 inches or so-obviously something to do with an imprint on the roller. and only on the left side of the page. I have tried doing all the cleaning options on the maintenance menu but no luck. any ideas how to fix?
05-27-2022 03:04 PM
Hello Printoops,
If you are getting ghost images on the paper and you have already tried cleaning the image transfer belt and the fixing assembly, It looks like there a problem with the hardware.
You can use the link HERE to access your MyCanon account and check your service options or you can contact support at 1-800-652-2666.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.