10-22-2019 09:12 AM
My MF731Cdw was working fine. A few months ago I tried printing a card from the manual feed. The card went in and never came out. Same thing happened with a sheet of labels after a few months and now the printer gives an error of a paper jam. I have opened everything that I could, front back etc. but no sign of any paper jam. The label never came out so it has to be inside. But I cannot see even a trace of it. Any help would be greatly appreciated. I hae tried rebooting the printer with no luck.
10-22-2019 03:47 PM
If you are unable to locate the paper, then the printer will require service. Please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays) for your options.