01-15-2024 12:20 PM
I have tried to clean the area on the printer as guided by the printer and these maintenance procedures - clean fixing assembly and clean ITB but this has not helped.
Suggestions
06-03-2024 04:45 PM
My Printer seems to be having the same issue. Cleaning ITB and Fixing Assembly and a toner change have not fixed the issue. What can be done?
12-20-2024 04:49 PM
Hello,
The image looks like some toner has leaked in the printer. It does not look like something standard cleaning would be able to resolve. In this situation, I suggest contacting support over the phone or logging into your My canon account to check your service options.
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.